Return Policy

Return Policy

thesheeressence.com has put in place no-hassle process to ensure that you can buy from us in confidence and return the item if it has size issues, received expired product (chances are negligible), if you have paid more than the MRP, the item is faulty or not what you ordered.

For Products Damaged in Transit

We take utmost care in packaging as well as shipping the product but some items may be damaged during transit due to situations beyond our control. In case you find the product has been damaged in transit, we urge you to not accept the product and send it back. Just drop us an email at info@thesheeressence.com and we will send a replacement product right away.

For Products that are not yet Shipped

You may cancel an order within 24 hours of your purchase. You can cancel your order by writing to us at info@thesheeressence.com. Once we receive a cancellation notice and if the order has not been packaged / shipped by us, we shall cancel the order and refund the entire amount. For orders already shipped the policy stated above will be applied.

Shipped Products

Should you wish to return a product, we will gladly accept the return of packages within fifteen (15) days from the receipt of the product. We are happy to initiate a return provided the products are returned unused, with the original tag, in the same condition as you have received it, in its original box and packaging. Temperature sensitive products are not eligible for any returns.

We want your shopping experience to be top notch and to your complete satisfaction. In case of any questions or concerns please feel free to drop us a line info@thesheeressence.com or call us 07982720101 and we will do our best to ensure you have a safe, enjoyable and hassle free shopping experience.

We thank you for shopping with Sheerherbs.com and choosing a sustainable, natural living that is good for you and your family.